Privacy Policy

Effective Date: January 1, 2025

Les Williams (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our services, you agree to the terms outlined in this policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website (“Site”).
  • Individuals using our coaching services, including addiction recovery, mental health support, personal development, and other related programs.
  • Clients interacting with us via email, phone, or other communication channels.

This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Users located outside Canada, such as in the European Economic Area (EEA), may be subject to additional local privacy regulations, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect various types of information to provide and improve our services:

  • a. Personal Information - Name, email address, phone number, and mailing address. Information provided during service inquiries or booking forms. Personal details you share as part of coaching sessions (e.g., goals, challenges, or preferences).
  • b. Financial Information - Payments for services are securely processed through PayPal. We do not directly store financial data; PayPal’s privacy policies govern all payment-related data.
  • c. Technical Information - IP address, browser type, device details, and pages visited on our Site. Cookies and similar technologies to analyze usage trends and enhance the user experience.
  • d. Sensitive Information - Information related to your mental health, addiction, trauma recovery, or other sensitive matters shared during sessions. This data is collected only with your explicit consent and handled with strict confidentiality, following applicable privacy laws.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To deliver personalized coaching services aligned with your goals and challenges.
  • To respond to inquiries and send appointment confirmations or reminders.
  • To process payments securely through PayPal.
  • To improve the usability and functionality of our website.
  • To comply with legal and regulatory obligations.

We emphasize that our coaching services are not a substitute for professional medical, psychological, financial, or legal advice. Always consult licensed professionals for such matters.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • a. Service Providers - Payment processing through PayPal. Analytics and performance tracking via Google Analytics.
  • b. Legal Obligations - To comply with court orders, legal requirements, or regulatory authorities. To protect the rights, safety, and security of our clients or the public.

5. Disclaimer on Professional Services

Les Williams provides coaching services designed to support personal growth and recovery. These services are not a substitute for professional medical, psychological, legal, or financial advice. By using our services, you acknowledge:

  • You are responsible for consulting licensed professionals for medical, psychological, or legal concerns.
  • Les Williams disclaims any liability for decisions made based on information provided during coaching sessions.

This disclaimer is prominently displayed across our website for transparency.

6. Payment Information

Payments for our services, including Addiction Recovery Coaching, are processed securely through PayPal. Les Williams offers a Pay What You Can (PWYC) model for Addiction Recovery Coaching, with suggested contributions of $10, $20, $30, or a custom amount. This voluntary contribution model is designed to make services accessible while supporting others in need.

For other coaching services, including mental health support, personal development, and life coaching, fixed pricing is available. Options include single sessions priced at $25, $45, or $75, as well as monthly packages starting at $200. Corporate training programs are priced on a customized basis, and inquiries for quotes can be directed to us through the contact information provided.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and monitor website traffic. Cookies help us:

  • Understand user behavior to improve site design.
  • Provide personalized service recommendations.

You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain personal information only as long as necessary for service delivery or legal compliance:

  • Coaching data: Retained for up to five years after service completion.
  • Financial records: Retained for seven years, as required by law.
  • Technical data: Retained for up to one year for analytics purposes.

9. Data Security

We implement stringent security measures to protect your information:

  • SSL encryption for secure online data transmission.
  • Restricted access to sensitive data, limited to authorized personnel.
  • Regular security reviews and updates to meet industry standards.

While we strive for robust protection, no system is completely secure. By using our services, you acknowledge these inherent risks.

10. Your Rights

You have the right to:

  • Access: Request details of the personal information we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, subject to legal requirements.
  • Data Portability: Receive a copy of your data in a portable format.
  • Withdraw Consent: Revoke your consent for data processing at any time.

To exercise these rights, email us at irishles4@gmail.com.

11. Children’s Privacy

Our services are intended for individuals aged 18 and above. If we become aware of any data collected from minors, we will delete it promptly.

12. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours, providing details of the breach, its impact, and recommended actions.

13. International Clients

For clients in the EEA, we process data based on:

  • Consent: For optional communications and non-essential data collection.
  • Contractual Necessity: To deliver the services you request.

14. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of our services implies acceptance of these changes.

15. Contact Information

For questions or concerns, contact us:

  • Les Williams
  • Email: irishles4@gmail.com
  • Phone: +1 (416) 518-7587
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